Waterhole Patrol

Waterhole Patrol privacy policy

Last updated: 26 October 2026

This policy applies in Australia, New Zealand, the United States, the United Kingdom and Canada.

This policy is for parents and carers. Waterhole Patrol is a game for children aged 5 to 10, made by KEO Consulting Pty Ltd (ABN 94 618 862 954) (“we”, “us”). It covers the Waterhole Patrol game and this website, waterholepatrol.com.

The short version

What stays on your device

The game saves these things on the device only. We cannot see them, and they are never sent to us:

Your device’s own backup (for example iCloud or Google backup) may include these saved files. That backup is between you and Apple or Google.

What we don’t use

The game does not use the microphone, camera, photos, location, contacts or advertising identifiers. It contains no third-party advertising, analytics or social media tools, and sends no push notifications.

Purchases

There is nothing to buy in this version of Waterhole Patrol. In a future update, a one-off in-app purchase will open more areas of the game. When it’s available, it will be bought through the Apple App Store or Google Play. Apple or Google will handle the payment and tell the game the unlock is owned. We won’t receive your payment details. We don’t expect to receive any personal information about you or your child from a purchase, and we will confirm exactly what we receive in this policy before the purchase becomes available. We will update this policy before the purchase is offered, including details of family sharing. See Apple’s and Google’s privacy policies for how they handle purchase information.

Crash reports

We do not put any crash-reporting tools in the game. If you have chosen in your device settings to share diagnostics with app developers, Apple or Google may give us anonymous crash reports through their own developer tools. You control this in your device settings.

The parent gate

Everything for adults (settings, play timers and save controls) sits behind a parent gate in the Grown-ups’ Corner. There is nothing to buy and there are no links out of the game in this version.

This website

This website (waterholepatrol.com) is for grown-ups. It has no sign-up forms, no accounts and no ads.

If you contact us

If you email us for help, we receive your email address and whatever you write. We use it only to answer you, keep it for 24 months after our last reply and then delete it. Please don’t include your child’s name or other details about your child.

We don’t share your email with anyone except the two services that carry and store it:

Unless a Google Workspace data region is set, Google may store and process your email in the countries where Google or its sub-processors operate, including the United States. Google acts as our data processor under its Cloud Data Processing Addendum. For UK users, Google relies on its certification under the UK Extension to the EU–US Data Privacy Framework for transfers to the United States, and on the EU standard contractual clauses with the UK Addendum for other transfers. Cloudflare may also process your email in the United States and other countries where it operates.

Deleting information

Delete a profile in the Grown-ups’ Corner, or uninstall the game, to remove all saved game data from the device. To have a support email deleted, contact us.

Children’s privacy laws

We designed the game to collect no personal information from children, in line with the Australian Privacy Act 1988 and the Australian Privacy Principles, the New Zealand Privacy Act 2020, the US Children’s Online Privacy Protection Act (COPPA), the UK GDPR and the UK Age Appropriate Design Code, and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

The Office of the Australian Information Commissioner is developing a Children’s Online Privacy Code. We will review this policy when the Code is finalised and update it as needed.

Changes

If we change how the game or this website handles information, we’ll update this policy and the date above before the change. We will never start collecting personal information from children without telling parents first and getting any consent the law requires.

Contact us and complaints

If you have a question about this policy or want to make a privacy complaint, please contact us first. We’ll reply within 3 business days.

KEO Consulting Pty Ltd (ABN 94 618 862 954, ACN 618 862 954)
Tower One, 100 Barangaroo Ave, Barangaroo NSW 2000, Australia
Email: support@waterholepatrol.com

If you’re not happy with our answer, you can complain to your privacy regulator:

For kids

Waterhole Patrol keeps your game on your tablet. We don’t know who you are, and we don’t want to! Nobody can talk to you in the game, and there are no ads.